Know Your Customer Quality Assurance Analyst
Operations
Our Operations group provides support for all of Deutsche Bank’s businesses to enable them to deliver operational transactions and processes to clients. Our people work in established global financial centres such as London, New York, Frankfurt and Singapore, as well as specialist development and operations centres in locations including Bucharest, Moscow, Pune, Dublin and Cary. We move over EUR 1.6 trillion across the Bank’s platforms, support thousands of trading desks and enable millions of banking transactions, share trades and emails every day.
Our goal is to deliver world-class client service at exceptional value to internal partners and clients. A dynamic and diverse division, our objective is to make sure that all our services are executed in a timely and professional manner, that risk is minimised and that the client experience is positive. We are proud of the professionalism of our people, and the service they deliver. In return, we offer career development opportunities to foster skills and talent.
We work across a wide range of product groups, including derivatives, securities, global finance and foreign exchange, cash and trade loans and trust and securities services as well as cross-product functions.
Position Overview
Operations
Our Operations group provides support for all of Deutsche Bank’s businesses to enable them to deliver operational transactions and processes to clients. Our people work in established global financial centres such as London, New York, Frankfurt and Singapore, as well as specialist development and operations centres in locations including Bucharest, Moscow, Pune, Dublin and Cary. We move over EUR 1.6 trillion across the Bank’s platforms, support thousands of trading desks and enable millions of banking transactions, share trades and emails every day.
Our goal is to deliver world-class client service at exceptional value to internal partners and clients. A dynamic and diverse division, our objective is to make sure that all our services are executed in a timely and professional manner, that risk is minimised and that the client experience is positive. We are proud of the professionalism of our people, and the service they deliver. In return, we offer career development opportunities to foster skills and talent.
We work across a wide range of product groups, including derivatives, securities, global finance and foreign exchange, cash and trade loans and trust and securities services as well as cross-product functions.
Job title: Know Your Customer Quality Assurance Analyst
Corporate title: Associate
Division: Operations
Location: Birmingham
Overview:
You’ll be joining the Know Your Customer (KYC) Quality Assurance (QA) team providing a level one control over KYC file quality. The team operates a consistent, post on-boarding, sample based check over the global Client On-boarding (COB) function. KYC QA is a global function with regional teams supported by Birmingham and Bangalore centres.
Key Responsibilities:
- Forming part of the global COB KYC QA testing team
- Applying the QA methodology to deliver an objective review on client files. Performing accurate and consistent QA checks on KYC files across multiple business areas and client risks
- Ensuring that testing activities are being conducted in accordance to the testing strategy and plan. Ensuring adherence to testing best practices and Deutsche Bank testing standards
- Reporting QA results into the QA Team Lead or Regional Lead and ensuring that risks and issues are recorded and escalated as appropriate
- Operating as a QA specialist for the evolving QA methodology and framework implementing required change in partnership with the global team
- Partnering with the Client On-boarding teams to improve KYC standards. Supporting and contributing towards a continuous improvement program of work borne out of QA testing results, asses root causes and thematic issues proposing steps to be taken to eliminate, evidencing improvements
- Contributing to a culture of teamwork and the collective achievement of departmental goals and objectives across QA and Client On-boarding teams
Skills and Qualifications:
- Profound knowledge of Know your Customer (KYC) matters and topics with significant KYC operations experience
- Analytical skills and attention to detail, with the ability to think laterally around issues, proposing solutions where required
- Experience with Investment Banking clients, preferably with risk and complex client entity structures
- Ability to work to high standards and under strong time constraints
- Excellent personal organisation and prioritisation skills
- Excellent verbal and written skills in English
- Additional European language, particularly German (Beneficial)
- A high level of interpersonal communication skills with the ability to influence key stakeholders, providing support and coaching to them in their role in the change effort
- The ability to utilise your own area of expertise and knowledge to contribute to significant improvements in operational processes and policies. Demonstrates subject matter expertise and is able to transfer knowledge to colleagues
- KYC subject matter expert
- Pro-active and able to articulate complex issues to all levels of management
- Open minded and performance oriented
- Able to sell ideas and concepts to gain contribution from stakeholders
- Motivated and flexible, able to work under pressure
Deutsche Bank is an equal opportunity employer who seeks to recruit and appoint the best available person for a job regardless of marital / civil partnership status, sex (including pregnancy), age, religion, belief, race, nationality and ethnic or national origin, colour, sexual orientation or disability.
Please let us know if you require any adjustments to enable you to apply or attend an interview. If you would like to discuss your requirements, or have any concerns about the application process, please contact your recruiter.